Kendall Consulting Group - Services

KCG PRODUCTS AND SERVICES

At KCG, we believe that good coaches bring out the best in you -- they teach you how to accomplish what you wouldn't have done alone. Our products and services include working with you in the following areas: (links take you to pages with more detail):

• Business strategy
  

• Change management
  

• Business process redesign and implementation
  

• Value disciplines and market leadership
  

• Executive and management education
  

• Leadership and team development
  

• Project management
  

• Research, benchmarking and best practices

• Organization renewal and alignment
  

• Competency modeling
  

• Stakeholder analysis
  

• Internal consulting skills development
  

• Customer value disciplines
  

• Balanced scorecard - critical success factors
  

• Electronic business and e-comm education
  

• E-biz or e-comm strategy formulation
  

• Consulting firm development (internal/external services)
  
  

Case studies also demonstrate some of our work. Many of the cases in this part of our web site illustrate some of our work in the above service areas.

The key to our work in any of the above areas is how we work with our clients rather than sign on to do work to that client. Usually we are working with a client team, coaching them to the objectives of our project.

We bring a broad spectrum of general and specific knowledge to the assignment. Our clients bring their knowledge of the company and the personalities and styles of the people within. Together we create workable solutions, even those that stretch the company to achieve in ways never before attempted.

Services in our Hot Topic Area: Value Disciplines

• Determining how to best survey customers regarding their value preferences
• Collecting and analyzing customer data
• Defining the values customers have and translating these into company performance objectives
• Educating clients on a methodology to innovate their business processes targeted at particular customer values
• Creating the metrics and management processes to ensure that market leadership is a focus for the organization
• Making the changes that a company must make to become market leaders - successful!

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Services in our Previous Hot Topic Area: Starting and Managing a Consulting Business

• Establishing an internal consulting group
• Training and education for new consulting group staff
• Helping to establish an external consulting capability
• Coaching the new leaders of a consultancy
• Creating and implementing the management processes
• Creating and training in consulting methodologies
• Bridging between old services and new consulting based services
• Creating the changes needed to make a consultancy a success

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Kendall Consulting Group is an international general management consulting firm specializing in strategy execution, change management, and executive education. We invite you to contact us for how we might help you and your company grow and prosper.

© 2004 Kendall Consulting Group of Sarasota, Inc. All Rights Reserved.