Kendall Consulting Group - Case Studies

Case Study: Organizational Assessment
Major Telecommunications Corporation

Situation

The Advanced Technology Group was under scrutiny. Their mission to develop emerging technologies into revenue-generating products and services was not being satisfied. Ideas and technologies were not getting through the "pipeline." Kendall Consulting Group was brought in to assess group operations and put together a development plan.

Approach

Information was gathered through initial meetings with the Vice President of the division, an anonymous climate survey, and follow-up interviews with the group's managers. Along with KCG's in-depth knowledge of best practices in this area, the information was synthesized into a complete report, summarizing all aspects of group operations and making strategic recommendations.

Key Value

In addition to efficient and effective fact-gathering techniques, Kendall provided the group with informed, objective analysis and recommendations. KCG was able to effectively "hold a mirror up" to the organization and suggest actions that took into account not only what was happening, but also what was happening in the marketplace.

Results

The Advanced Technology Group has been disbanded. Each member of the group had been focused on work for one or two internal divisions. Group members were devolved into the operating units of the business where they were closer to the marketing and commercialization organizations. Managers in the company claim to already see improved results as well as better focus for the advanced technology activities of the company.

###

Navigation to Other Cases (below) and the Cases Main Page (click here)

1. Creating New External Consulting Group for an International Consumer Electronics Conglomerate
2. Internal Consulting Group Methodology and Skill Development for a Major White Goods Manufacturer
3. Business Process Reengineering for an International Manufacturer
4. Event-Driven Business Change for a Multinational Telecommunications Company
5. Discovery of New Product Ideas for a Publishing Company
6. Refocusing a Business Change Effort for an International Service Management Company
7. Renovating Key Business Processes for a Large Scale Precious Metals Company
8. Information Needs Assessment for a Major Paper Company
9. Organizational Assessment for a Major Telecommunications Company
10. Coaching a Business Change Team for a Regional Healthcare Provider
11. Creating Management Team Alignment for an International Petrochemicals Company
12. Competency Modeling for Financial Group of Insurance Company

Kendall Consulting Group is an international general management consulting firm specializing in strategy execution, change management, and executive education. We invite you to contact us for how we might help you and your company grow and prosper.

© 2002 Kendall Consulting Group of Sarasota, Inc. All Rights Reserved.