Kendall Consulting Group - Case Studies

Case Study: Information Needs Assessment
Major Paper Corporation

Situation

The organization was suffering from inefficient and ineffective production operations, resulting in high inventory levels, expensive downtimes, and excessive waste. Confusion and lack of knowledge concerning specifications of finished products and machinery left employees confused. Kendall Consulting Group was brought in to assess the company's operations and create a development plan.

Approach

Sixteen focus groups, containing ten representatives, were formed from various departments within the company. Information was gathered through a series of interviews and climate surveys to identify the most critical needs of the employees. Kendall synthesized the information into a complete report, analyzing all internal operations and providing predominant strategic recommendations.

Key Value

Kendall Consulting Group provided the company with a complete and objective analysis of it's internal operations. Employee needs and requirements, for a more effective and efficient workplace, are now in focus. Kendall's work enabled the executive committee to visualize the company's infrastructure, and it's needs for improvement.

Results

The organization embarked on a company-wide redesign of production operations. Employees possess decision making authorities enabling them to produce finished goods in the most efficient and effective manner. Inventory levels, downtimes, and wastes have decreased substantially, increasing profitability.

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Navigation to Other Cases (below) and the Cases Main Page (click here)

1. Creating New External Consulting Group for an International Consumer Electronics Conglomerate
2. Internal Consulting Group Methodology and Skill Development for a Major White Goods Manufacturer
3. Business Process Reengineering for an International Manufacturer
4. Event-Driven Business Change for a Multinational Telecommunications Company
5. Discovery of New Product Ideas for a Publishing Company
6. Refocusing a Business Change Effort for an International Service Management Company
7. Renovating Key Business Processes for a Large Scale Precious Metals Company
8. Information Needs Assessment for a Major Paper Company
9. Organizational Assessment for a Major Telecommunications Company
10. Coaching a Business Change Team for a Regional Healthcare Provider
11. Creating Management Team Alignment for an International Petrochemicals Company
12. Competency Modeling for Financial Group of Insurance Company

Kendall Consulting Group is an international general management consulting firm specializing in strategy execution, change management, and executive education. We invite you to contact us for how we might help you and your company grow and prosper.

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