Kendall Consulting Group - Case Studies

Case Study: Internal Consulting Group
Methodology and Skill Development
Major White Goods Manufacturer

Situation

The Corporate Information Systems (CIS) group had recently outsourced many of their legacy system development and operation functions. One of the remaining activities was to be a small, agile group capable of helping the organization in reengineering and other problem-solving situations. Most members of the group had come from an IS background and they felt weak in requisite consulting skills. Further, there was no approach or methodology to process improvement.

Approach

As the group formed, Kendall Consulting Group worked with group members to create a customized business process reengineering (business change) methodology. The approach was modular and many of the approach elements could be used on simpler business changes as well. Further, after understanding the group's skill base, a management education program was developed.

Key Value

KCG has extensive experience in business process reengineering (two of KCG's founding partners worked with Jim Champy and Mike Hammer -- leaders in reengineering). They were able to translate this knowledge into an approach for this company and for the skills of the internal consultants. KCG's expertise in executive education and coaching of new consultants also enabled them to create and deliver a powerful program for the internal consulting staff.

Results

The CIS business process consultants are now fully educated and applying the new methodology. One application of the approach to a product development effort was cited as shortening the development time by over 30%. Further, the internal consultants are increasingly skilled and able to deliver value on a wide range of consulting engagements. The ideas and concepts presented in the consulting education program was instrumental in their success.

###

Navigation to Other Cases (below) and the Cases Main Page (click here)

1. Creating New External Consulting Group for an International Consumer Electronics Conglomerate
2. Internal Consulting Group Methodology and Skill Development for a Major White Goods Manufacturer
3. Business Process Reengineering for an International Manufacturer
4. Event-Driven Business Change for a Multinational Telecommunications Company
5. Discovery of New Product Ideas for a Publishing Company
6. Refocusing a Business Change Effort for an International Service Management Company
7. Renovating Key Business Processes for a Large Scale Precious Metals Company
8. Information Needs Assessment for a Major Paper Company
9. Organizational Assessment for a Major Telecommunications Company
10. Coaching a Business Change Team for a Regional Healthcare Provider
11. Creating Management Team Alignment for an International Petrochemicals Company
12. Competency Modeling for Financial Group of Insurance Company

Kendall Consulting Group is an international general management consulting firm specializing in strategy execution, change management, and executive education. We invite you to contact us for how we might help you and your company grow and prosper.

© 2002 Kendall Consulting Group of Sarasota, Inc. All Rights Reserved.