Technology Implications

• New EC business

• New services

• Mass customization

• Content enrichment

• Interactive chat

• Delivery

• Order placement

• E-mail

• Online catalogue

• Simple presence

Contractors

IT Departmentor Outsource

Enterprise

Resource

Planning

Systems

Intranet

And

Other

Nets

EDI

E-Mail

Online, Real-Time

Data Bases

???

Forum Mgt

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