Each Value Discipline Requires A Different Business System Or Operating Model
- Central authority, low level of empowerment
- High skills at the core of the organization
- Conformance, 'one size fits all' mindset
- Integrated, low cost transaction systems
- The system is the process
- Empowerment close to point of customer contact
- High skills at boundary of the organization
- Variation and 'have it your way' mindset
- Granular customer databases, linking internal and external information
- Customer equity measures like life time value
- Satisfaction and share management
Ad hoc, organic and cellular
High skills abound in loose-knit structures
Experimentation and 'out of the box' mindset
Person-to-person communications systems
Technologies enabling cooperation
Rewarding individuals' innovative capacity
Risk and exposure management