Overview of Major Deliverables

Case for Action

Vision andBlueprints

ChangePrograms

• Competitive Analysisand Benchmarking

• Best Practice Analysis

• Customer Analysis

• Current Process and Performance Analysis

• Technology Principles and Assessment

• Target Measures or Metrics Analysis

• Opportunity Areas and Leverage Point Identification

• Vision Development

• Program Governance

• Team Building Program

• Stakeholder Analysis

• Cultural Assessment

• Program Plans (Communications, Education, Training, Coaching, etc.)

• Program Implementation Plan

• Business Case Development

• Marketplace Communication Plan

• Research

• Technology Plan

• Opportunity Portfolio Definition

• Implementation Blueprints

  • Management Systems
  • Process Redesign
  • Jobs/Skills/Organization
  • Information and Systems
  • Cultural Rules, Beliefs, and Behaviors

• Implementation Roadmap

• Cultural Assessment Update

• Organizational Redesign Plan

• Education/Training Program Execution

• Communication Program Execution

• Program Implementation Execution

• Change Initiative Reinforcement Plan

• Competitive Reassessment

• Customer Reassessment

• Evaluation Criteria

• Technology Reassessment

• Definition

• Infrastructure Building

• Skill Building Programs

• Continued Communications Program

• Continued Education Program

• Continued Implementation Program

Launch

Redesign

Test and Implement

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