Everything Is Changing

The Process

From

• Sequential

• Many hand-offs

• Slow

• Clerical

• Routine

• Functional

• Hierarchical

• "Tight"

• Administrative

• Compliance

• Impersonal

• "Get by"

To

• Integrated

• No hand-offs

• Instantaneous

• Professional

• Problem-solving

• Interpersonal

• Flat

• Self-directed

• Results-oriented

• Commitment

• Customer-focus

• Quality

Structure, Roles,

Skills

Management

Systems

Culture/Values

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