Recommendations
Ensure the conversations about the business and its strategy take place before any Electronic Commerce initiative
- Ensure that issues are openly discussed and resolved
Look for significant value capture through business process reengineering (do more than a “bolt on”)
- Examine the value that you can add or capture with an extensively networked value chain
- Reexamine and challenge the roles of intermediaries and allies
- Build real-time links with suppliers to support rapid build-to-order mass customization
- Ensure that IS and the rest of the organization and the requisite skills and capabilities
Focus on the customer and their processes - satisfy customer needs and critical success factors
- Expand the focus to include the entire Customer Cycle
- Look for new customer segments
- Rethink the company’s value proposition and offerings (What value disciplines do our customers want?)