OPERATIONAL
IMPORTANCE
OF IT
HIGH
LOW
COMPETITIVE IMPORTANCE OF IT
LOW
HIGH
INFORMATION
BUSINESS
NON-CRITICAL
SUPPORT
THE IT
“FACTORY”
TRANSITION OR
“VIRTUAL ORG’N”
Adapted from Cash, J.I., McFarlan, F.W., & Mckenney, J.L., Corporate Information Systems Management.
2nd ed., Irwin, 1992, p 125; and also from Lacity, M.C., Willcocks, L.P., & Feeny, D.F. “The Value of Selective
IT Outsourcing”, Sloan Management Review., Spring 1996, p.19.
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