Beneficiary Individual Functional Unit Whole
Organization
Benefit
Efficiency Task Process Boundary
Mechanization Automation Extension
Effectiveness Work Functional Service
Improvement Enhancement Enhancement
Transformation Role Functional Product
Expansion Redefinition Innovation
Source: Gibson, C.F., & Hammer, M., “Now That the Dust Has Settled, A Clear View of the Terrain”. CSC
Index, Indications, 2:5, July 1985
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