MIS 7550 - Deploying IT Strategically - Fall 1998
Assignment for Class 12 - November 30, 1998
Note: Our visitors will be executives from Lifeline Systems, Inc.
Read: "Lifeline Systems, Inc. - The CareSystem Project" (available from course website) and the articles in the course-pak for this class (see syllabus), (originally class # 9) pp. 237-252. Also, visit Lifeline's website: "http://www.lifelinesys.com"
1. Given the three phases of Lifeline SystemsÕ life as a business, what are two critical success factors for each phase? What has to be done well to make the transition to the "information exchange" phase?
2. What do you think were three or four key decisions that were made leading to and during the CareSystem project? Do you agree with those? Why or why not?
3. What risks and problems could prevent the fully successful operational implementation of CareSystem at this point? Do you think Lifeline will have to Òde-engineerÓ this system? What action steps would you recommend?
4. Assume CareSystem is successfully implemented. What are some ways Lifeline
could exploit its competitive capabilities over the next one to five years to achieve
high levels of growth and profitability?
Please use BACK to return to previous pages.